Seminar on the Topic: "Style, Etiquette and Protocol"

Academy "President" is organizing a training seminar on the topic: "Style, Etiquette and Protocol – Rules of Conduct in Society" on 11 and 12 February in Sofia, Grand Hotel Bulgaria, "Red Salon", led by Anatoliy Paziyiski

PROGRAMME

DAY 1

09.45 – 10.00 – Registration
10.00 – 11.20 – Opening Session

• The nature and stages in the development of Diplomatic Protocol and ceremonial.
• Historical overview. The renaissance of classical forms of communication;
• Practical Protocol and good manners. Basic principles and concepts. Corporate protocol.
• Law on State Protocol of the Republic of Bulgaria; Law on Precedence of Natural Persons and Institutions in the Republic of Bulgaria;
• Symbols of statehood – flag, coat of arms, seal, anthem; Legal provisions. Rules for the placement of flags.
• The most common ceremonies in business practice – award ceremonies and contract signings. Preparation and rules for their conduct.

11.20 – 11.40 – Coffee break
11.40 – 13.00 – Main protocol events related to dining and refreshments

• Day and evening receptions. Established principles and parameters in organizing official events related to the consumption of food and beverages.
• Working breakfast / Business breakfast, Breakfast, Brunch;
• Glass of champagne, Glass of wine;
• Over a cup of tea. Jour fixe;
• Cocktail and Reception;
• Buffet dinner /Dinner buffet/ and Reception à la fourchette;
• Barbecue, Garden party, banquet;
• The nature and differences between business lunch / business dinner and official lunch / official dinner; Late supper;
• Standing aperitif – the great significance of the small drink.

13.00 – 14.00 – Practical session "Reception"

• The aim of the practical session is to clarify and establish the rules for preparation and conduct, as well as for the behaviour of participants at receptions and cocktails.

14.00 – 15.20 – Style and Conduct in Society – Part I

• Rules of conduct in the restaurant and at the shared table; Style in the restaurant or dining as a way of life and culture;
• Let's dine with partners – how to be perfect when organizing business meetings involving dining;
• The toast – from a simple greeting to a message;
• On wine and something more…

15.20 – 15.40 – Coffee break
15.40 – 17.00 – Style and Conduct in Society – Part II

• The art of conducting meetings and conversations successfully.

DAY 2

10.00 – 11.20 – Etiquette and Style in the Workplace

• The office – our second face. The office as a meeting place. Reception room;
• Punctuality – the highest form of courtesy;
• How to speak correctly on the telephone;
• Receiving/farewelling guests; Seating, service;
• The gift – that difficult choice.
• The invitation – what does it tell us – rules for writing and interpreting invitations.
• Business cards – the great significance of the small cards;
• Greeting and Christmas cards;
• Mourning ceremonies;
• Informal or formal address – when should we cross the boundary?;

11.20 – 11.40 – Coffee break
11.40 – 13.00 – Style and Conduct in Society – Part III

• Clothing speaks – general rules for dress in the official and business spheres, dress – ladies, dress – gentlemen – do we know everything about men's attire? Which details matter; Accessories;
• The signals of colours;
• Earning greater respect through appropriate symbols of status.

13.00 – 14.00 – Lunch
14.00 – 15.20

• The secret language of the body – what does it actually tell us? Verbal and non-verbal signals – on the art of assessing and understanding people without words;
• Gestures and body posture;
• Distances and zones of communication

15.20 – 15.40 – Coffee break
15.40 – 17.00 – Closing session

• The art of conducting meetings and conversations successfully.
  Questions and answers.

Course participants receive as a bonus, in written form, the topic – Perfect Business Correspondence – standard and individualized.

Participation fee: 380 leva excluding VAT.
Discount available when registering two or more participants.
The next training seminar will be held in Sofia, Grand Hotel Bulgaria, "Red Salon" on 11 and 12 February 2010.
Payment details:
Payee: Academy "President" EOOD
ProCredit Bank AD
IBAN: BG72PRCB92301031121417
BIC: PRCBBGSF

COURSE LEADER

Anatoliy Paziyiski – a long-standing lecturer, instructor and author of materials on diplomatic and practical protocol, style, etiquette and rules of conduct in society.

Career diplomat.
Graduate of higher education in economics in Sofia and the Higher Diplomatic Academy in Moscow.

Long-serving employee of the Ministry of Foreign Affairs with a posting at the Embassy of the Republic of Bulgaria in Vienna.
Consultant to German and Austrian companies in the fields of communications, investment and trade.
Currently – Head of the "Internal Protocol and Ceremonial" Department at the Administration of the President.

Fluent in German, Russian and English; uses Swedish.